Custom and personalized items are final sale unless damaged or defective.
Unused, non-custom items in their original condition are returnable within 14 days of delivery. The buyer pays return shipping. Original shipping charges are not refunded.
Refunds are issued after inspection, to the original payment method, within 5 business days of the return arriving.
For a damage or defect claim, email matt@gritexchange.com with your order number, a description of the problem and photos within 7 days of delivery.
Email us with your order number to discuss a return or order problem and obtain return instructions. Please do not send a return to an unconfirmed address.
This policy does not limit any rights or remedies that applicable law gives you.