This website is operated by Grit Exchange, based in Riverview, Florida. Please read these terms together with our Shipping, Returns and Privacy pages.
Review the product description, selected options and order details before checkout. Screens can show colors differently, and natural materials can vary in appearance. Contact us before ordering if you have a question about a product or personalization.
Custom orders start after payment and final proof approval. Review spelling, dates, wording and layout carefully before approving your proof. Only submit artwork, logos or text that you have the right to use.
We ship from Riverview, Florida, to all 50 US states using USPS with tracking. Shipping rates are shown at checkout. Handling time is 1 business day; for custom orders, the clock starts after payment and proof approval. Business days are Monday through Friday, excluding postal holidays. Carrier transit time is additional.
Standard local pickup is not available. Email us for special requests, including local pickup or onsite events; a request does not confirm an arrangement. Product-specific legal shipping restrictions still apply.
Custom and personalized items are final sale unless damaged or defective. Unused, non-custom items in their original condition are returnable within 14 days of delivery. The buyer pays return shipping, and original shipping is not refunded. Refunds are issued after inspection to the original payment method within 5 business days of return arrival.
Damage or defect claims must include photos and be submitted within 7 days of delivery. See our Returns page for contact instructions. Nothing in these terms limits rights or remedies that applicable law gives you.
Email matt@gritexchange.com with questions about an order or a requested change. Contacting us does not by itself confirm a change or cancellation.